Winning the Onboarding Game
Learn the 3 best practices when creating your financial onboarding for captivating and retaining customers.
How to leverage customer behavior
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Conventional wisdom states that companies must provide a level of satisfaction that exceeds customer expectations in order to achieve customer loyalty.
But research shows that generally only 1 in 26 unhappy customers actually complain and 91% of these unhappy customers at some point simply leave without saying anything.
Learn how recency, frequency, and monetary value modeling (RFM) can dramatically improve the way you interact with your customers.
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Next-Generation Digital Factories
Learn the 6 challenges every organization must overcome to create digital factories that build and deliver better digital experiences.
A Platform Ecosystem Approach for Canadian Credit Unions
A deep dive into the technological challenges currently facing Canadian credit unions and potential solutions as they look for modern ways to provide great member experiences.