Next-Generation Digital Factories
Learn the 6 challenges every organization must overcome to create digital factories that build and deliver better digital experiences.
How to leverage customer behavior
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Conventional wisdom states that companies must provide a level of satisfaction that exceeds customer expectations in order to achieve customer loyalty.
But research shows that generally only 1 in 26 unhappy customers actually complain and 91% of these unhappy customers at some point simply leave without saying anything.
Learn how recency, frequency, and monetary value modeling (RFM) can dramatically improve the way you interact with your customers.
Other White Papers
Winning the Onboarding Game
Learn the 3 best practices when creating your financial onboarding for captivating and retaining customers.
A Platform Ecosystem Approach for Canadian Credit Unions
A deep dive into the technological challenges currently facing Canadian credit unions and potential solutions as they look for modern ways to provide great member experiences.